Christmas Deals
    Hot
    Shop by
    Capsule Series
    Mars Series
    Cosmos Series
    Support and More
    Join us
    How it Works

    Welcome to nebula’s self-service page for processing warranty requests and making inquiries. All nebula warranties are automatically kept track of in our system, so there is no need to register your product. This page is for you to reach out to us when you have issues with your product or to quickly help resolve any other issue you’re experiencing. We apologize in advance for whatever inconvenience your nebula purchase may have caused.

    Please note this page is regarding purchases made through this website or the nebula store on Amazon. For purchases made through nebula’s authorized resellers, please contact them directly.

    All products purchased from nebula come with a hassle-free warranty. You can find the precise warranty period of your product on the literature inside its box or or on this chart. You can also verify the warranty period with our customer service team in the body of your message.

    If your product turns out to have a defect during its warranty period, please contact us via the feedback form below and let us know what we can do to help you. It may save you time to first troubleshoot issues by going to our FAQ page or looking at Instruction Manuals before filing a warranty claim.

    Thank you in advance for all of the information you provide; we know your time is valuable.

    Warranty Information Tips

    Order ID: You can find this in the order history of the account the purchase was made through.

    Model Number: You can find this in your account's order history, as well as on the packaging or manual of the product. Some products come with the model number printed directly on them. Model numbers help us identify the exact make and model of your product more accurately than a product name would.

    SN: The SN can be found on the main body of the product itself. It’s located on a sticker, tag, or printed directly on the product, but never on the packaging. Looks something like SN: FY529241.

    Contact Information

    Email Address*

    Confirm Email Address*

    First Name*

    Last Name*

    Order Details

    Order ID*

    Current Address (If applying for a replacement, we will arrange for it to be sent to this address.)

    Address Line 1

    Address Line 2

    Country

    State/Territory

    City

    Zip Code

    Phone Number

    Issue Details*

    Upload Proof of Purchase (Maximum 10MB)

    +
    RESET

    Where to purchase

    Contact Information

    Email Address*

    Confirm Email Address*

    First Name*

    Last Name*

    Order Details: Proof of purchase is needed to process a warranty request for a replacement. You can upload a screenshot or pdf of your order invoice using the "Images" upload tool at the bottom of this page.

    ORDER #*

    Product Name*

    Model

    SN: (If you're not able to locate it, please send an image of the product with our Logo visible.)

    Current Address (If applying for a replacement, we will arrange for it to be sent to this address.)

    Address Line 1

    Address Line 2

    Country

    State/Territory

    City

    Zip Code

    Phone Number

    Issue Details*

    Upload Proof of Purchase* (Maximum 10MB)

    +
    RESET

    Contact Information

    Email Address*

    Confirm Email Address*

    First Name*

    Last Name*

    Order Details Screenshot of order or receipt (proof of purchase is needed to process a warranty request for replacement).

    Upload Proof of Purchase* (Maximum 10MB)

    +

    Product Details

    Product Name*

    Model

    SN: (If you're not able to locate it, please send an image of the product with our Logo visible.)

    Issue Details * Please describe the issue(s) you're experiencing.

    Current Address (If applying for a replacement, we will arrange for it to be sent to this address.)

    Address Line 1

    Address Line 2

    Country

    State/Territory

    City

    Zip Code

    Phone Number

    RESET

    Where to purchase

    Contact Information

    Email Address*

    Confirm Email Address*

    First Name*

    Last Name*

    Order Details Screenshot of order or receipt (proof of purchase is needed to process a warranty request for replacement).

    Receipt must be clear and show the purchase date and product name

    Upload Proof of Purchase* (Maximum 10MB)

    +

    Example

    Product Details

    Product Name*

    Model

    SN: (If you're not able to locate it, please send an image of the product with our Logo visible.)

    Issue Details * Please describe the issue(s) you're experiencing.

    Current Address (If applying for a replacement, we will arrange for it to be sent to this address.)

    Address Line 1

    Address Line 2

    Country

    State/Territory

    City

    Zip Code

    Phone Number

    RESET

    Contact Information

    Email Address*

    Confirm Email Address*

    First Name*

    Last Name*

    Order Details Screenshot of order or receipt (proof of purchase is needed to process a warranty request for replacement).

    Receipt must be clear and show the purchase date and product name

    Upload Proof of Purchase* (Maximum 10MB)

    +

    Example

    Product Details

    Product Name*

    Model

    SN: (If you're not able to locate it, please send an image of the product with our Logo visible.)

    Issue Details * Please describe the issue(s) you're experiencing.

    Current Address (If applying for a replacement, we will arrange for it to be sent to this address.)

    Address Line 1

    Address Line 2

    Country

    State/Territory

    City

    Zip Code

    Phone Number

    RESET

    Contact Information

    Email Address*

    Confirm Email Address*

    First Name*

    Last Name*

    Order Details Receipt (proof of purchase is needed to process a warranty request for replacement).

    Receipt must be clear and show the purchase date and product name

    Upload Proof of Purchase* (Maximum 10MB)

    +

    Example

    Product Details

    Product Name*

    Model

    SN: (If you're not able to locate it, please send an image of the product with our Logo visible.)

    Issue Details * Please describe the issue(s) you're experiencing.

    Current Address (If applying for a replacement, we will arrange for it to be sent to this address.)

    Address Line 1

    Address Line 2

    Country

    State/Territory

    City

    Zip Code

    Phone Number

    RESET

    Contact Information

    Email Address*

    Confirm Email Address*

    First Name*

    Last Name*

    Order Details

    Receipt must be clear and show the purchase date and product name

    Upload Proof of Purchase* (Maximum 10MB)

    +

    Example

    Product Details

    Product Name*

    Model

    SN: (If you're not able to locate it, please send an image of the product with our Logo visible.)

    Issue Details * Please describe the issue(s) you're experiencing.

    Current Address (If applying for a replacement, we will arrange for it to be sent to this address.)

    Address Line 1

    Address Line 2

    Country

    State/Territory

    City

    Zip Code

    Phone Number

    RESET

    Where to purchase

    Contact Information

    Email Address*

    Confirm Email Address*

    First Name*

    Last Name*

    Order Details Screenshot of order or receipt (proof of purchase is needed to process a warranty request for replacement).

    Receipt must be clear and show the purchase date and product name

    Upload Proof of Purchase* (Maximum 10MB)

    +

    Product Details

    Product Name*

    Model

    SN: (If you're not able to locate it, please send an image of the product with our Logo visible.)

    Issue Details * Please describe the issue(s) you're experiencing.

    Current Address (If applying for a replacement, we will arrange for it to be sent to this address.)

    Address Line 1

    Address Line 2

    Country

    State/Territory

    City

    Zip Code

    Phone Number

    RESET
    Sign In to Receive
    the Coupon Below
    *Sorry, your account contains sensitive data. Please verify your account by email. Send again Send again in seconds
    Register
    Already signed up? Sign in Now
    Sign In to NEBULA
    Quick Sign In
    Sign In with Password
    or
    Please try again in 10 minutes.
    A verification email has been sent to your email address, please check it.
    We've Sent You a Verification Email
    Please check the verification email sent to

    You have to verify your account before using it.

    The verification link is valid for the next 30 minutes.

    There may be a few minutes of delay.

    You can set your password in the My Account section.

    You can use the email verification link to sign into the website each time.

    Didn't receive a verification email? Send again Send again in seconds
    Go Back
    OK
    Sign In to NEBULA
    Email address
    Password
    Forget password?
    Send again Send again in seconds
    or
    Please try again in 10 minutes.
    A verification email has been sent to your email address, please check it.
    We've Sent You a Verification Email
    Please check the verification email sent to

    You have to verify your account before using it.

    The verification link is valid for the next 30 minutes.

    There may be a few minutes of delay.

    You can set your password in the My Account section.

    You can use the email verification link to sign into the website each time.

    Didn't receive a verification email? Send again Send again in seconds
    Go Back
    OK
    Please try again in 10 minutes.
    A verification email has been sent to your email address, please check it.
    Welcome to the NEBULA Collective
    Here's your coupon
    • %
      Off
      Code: COPY
      Cannot be combined with other discounts

    1. Your initial password and coupon have been sent to your email address.

    2. Verify your email address for account security and credit distribution.Send again Send again in seconds

    OK，Get it
    Registration Failed
    Sorry, your link is not working, please register again!
    OK
    Enter your phone number to subscribe to SMS alerts.
    By subscribing, you agree to receive recurring automated promotional and personalized marketing text messages and phone calls from NEBULA at the provided phone number. Consent is not a condition of any purchase. Reply HELP for help and STOP to unsubscribe. Message frequency will vary. Message and data rates may apply. View Terms & Privacy.
    Mobile Number
    Incorrect phone number
    The interface returns failure and will be skipped after 5 seconds.
    Subscribe
    Skip