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Return Policy

1. 14-Day Right of Cancellation

You have the right to cancel this order within fourteen days of delivery of the goods without giving any reason.
1)How to cancel this order
The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.
In order to exercise your right of withdrawal, you must send a clear declaration (e.g. a mailed letter or email) of your decision to cancel this order.
In order to meet the cancellation deadline, you must send your notification that you are exercising your right of cancellation before the cancellation period has expired.
The right of withdrawal does not apply to the following circumstances:
- Orders for the delivery of sealed goods that are unsuitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.
2)Consequences of the cancellation
If you cancel this order, we will reimburse you all payments received from you, including delivery costs (with the exception of the additional costs that result from you choosing a different type of delivery other than the cheapest standard delivery offered by us). We will make the reimbursement within fourteen days from the day we receive from you any goods supplied, or (if earlier) fourteen days after the day you provide evidence that you have returned the goods. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed upon with you; in no case will you be charged any fees for this repayment.
You must return or hand over the goods to us without undue delay and no later than fourteen days from the date on which you informed us of the cancellation. The deadline is met if you send back the goods before the period of fourteen days has expired. You will have to bear the costs of returning the goods. You are responsible for taking reasonable care of the goods until they are returned. We recommend that the goods be returned using a service that offers a tracking method and that you keep proof of postage. We will not be able to provide you with a full refund if the goods are not returned or if they are damaged when they arrive. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of you handling the goods beyond what is necessary to check the nature, properties, and functionality of the goods or if the returned goods have been damaged by you or in transit during the return.

2. Our 30-Day Voluntary Returns Guarantee

Without prejudice to your statutory rights (for example, your legal right of withdrawal as described above or your legal rights if there is something wrong with your goods), we provide you with the following voluntary returns goodwill guarantee:
All products on our website can be returned to our warehouse within 30 days of receipt if the products are complete and "as new," meaning that they must be in an unused and undamaged condition. If the product has been opened, but not used, we may make a 10% deduction from the value of your refund to reflect repackaging costs.  For purchases not made directly through Nebula's online stores, please contact the retailer for refunds.
Returns may be rejected if the product does not meet the follow requirements:
- Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window.
- Products that have been excessively worn, used, or altered or are otherwise not suitable for resale will not be accepted for refund or exchange.
If you return products according to this voluntary returns goodwill guarantee, we will refund to you the purchase price already paid by you, but not the delivery costs of your initial purchase. You will have to bear the costs of returning the goods. You must return or hand over the goods to us without undue delay and no later than fourteen days from the date on which you informed us of the return request. We recommend that the goods be returned using a service that offers a tracking method and that you keep proof of postage. We will not be able to provide you with a full refund if the goods are not returned or if they are damaged when they arrive. This returns guarantee does not affect your statutory rights and does not affect your right of withdrawal as described above or your legal rights if there is something wrong with your goods. Please contact our customer service before returning. Unauthorized returns will not be accepted, and shipping charges incurred by the customer will not be reimbursed.

3. Warranty Claims for Quality-Related Issues

Nebula provides a straightforward warranty that is processed in the most hassle-free way possible. Products sold by Nebula as refurbished (“Pre-Owned”) come with their own unique warranty that you can find on the product listing or contact us at support@seenebula.com with your order receipt for confirmation.
This limited warranty provided by the manufacturer in no way affects a potential statutory warranty provided by law.
1) Warranty Instructions
- All quality-related defects on items sold directly by Nebula or Nebula's authorized resellers are covered by an extensive warranty, starting from the date of purchase.
- Nebula's limited warranty is restricted to the country of purchase. The limited warranty is void on items taken outside the country they were originally bought in or shipped to directly from an authorized online purchase.
- Quality-related warranty claims on purchases made through Nebula's authorized distributors and retailers are handled by Nebula.
- For quality-related warranty claims, items will be replaced with suitable replacement parts or a factory refurbished model of equal value when available. Otherwise, a new item will be sent.
- Warranties on all replacements follow the same warranty timeframe of the original defective item, or 3 months after being replaced, whichever is longer. Warranties on products are void after having been fully refunded.
- Warranty claims for product defects expire 90 days after opening a warranty claim. It is not possible to process a warranty claim for items that have expired their original warranty timeframe or 90-day warranty claim request period, whichever is longer.
Notes: If an item is not delivered or arrives in a damaged or otherwise defective state, please contact us within 3 days to submit a claim. We may require you to provide pictures or videos of the defective/damaged items to issue a full refund. All returns from damaged or defective products are shipped back to us at our expense.
2) You will receive a full refund if you provide us with the following:
- Buyer must provide sufficient proof of purchase.
- The defective item's serial number and/or visible proof depicting the defect are required.
- More than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer or confirmation of address the item was originally shipped to).
- It may be necessary to return the item for quality inspection.
Returns may be rejected if product does not meet the above requirements. Unauthorized returns will not be accepted and shipping charges incurred by the customer will not be reimbursed.
What Valid Proof of Purchase Means:
- Order number from online purchases made through Nebula or Nebula's authorized resellers
- Sales invoice
- Dated sales receipt from an authorized Nebula reseller that shows a description of the product along with its price
3) Shipping costs must be covered by the buyer in the following situations:
- Returning products for any reason other than a proven defect
- Warranty claims on items taken outside the original country of purchase
- Buyer's accidental returns
- Returning personal items
- Returning items claimed to have defects but found by Nebula's quality control team to be in working condition
- Returning defective items to international shipping
- Costs associated with unauthorized returns (any returns made outside of the approved warranty process)
4) Not Covered Under Warranty:
- Products without sufficient proof of purchase
- Lost or stolen products
- Items that have expired their warranty period
- Non quality-related issues (after 30 days of purchase)
- Free products
- Repairs through 3rd parties
- Damage from outside sources
- Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
- Purchases from illegitimate channels
5) Nebula is not liable for:
- Loss of data incurred from use of Nebula products
- Returning personal items sent to Nebula
When returning items with a prepaid shipping label provided by Nebula, Nebula takes responsibility for any damage or loss incurred in transit. When returning items for non-quality issues, the buyer assumes responsibility for any damage or loss incurred in transit. Nebula does not provide refunds for items damaged in transit for non-quality related warranty claims.
Please contact customer service for more details and assistance.

 Authorized Resellers and Distributors

Region Official seller Warranty covers purchases from
US/CA Nebula website Nebula
US/CA Amazon.com AnkerDirect
US Amazon Vendor online
US eBay.com ankerdirect, anker_outlet_store
US Newegg.com Anker Official Store
US/CA Aliexpress.com ANKER Official Store
ANKER Officialflagship Store
US Wish.com Ankerdirect
US Costco Next Anker
US Google Express Anker
US B&H Photo in store & online
US Walmart in store & online & offline
US Costco in store & online
US BestBuy in store & online
US Target (US only) in store & online
US Micro Center (US only)IPSG/MICROELECTRONICS INC in store & online
US Woot in store & online
US Tophatter online
US ABT ELECTRONICS.COM in store & online
US Adir Intl dba La Curacao in store & online
US ADORAMA INC in store & online
US BARNES & NOBLE COLLEGE BOOKSTR in store & online
US BELK INC in store & online
US BJ'S WHOLESALE CLUB INC. in store & online
US BLOOMINGDALES in store & online
US BRANDSMART in store & online
US Canal Alarm Devices in store & online
US Dillard's in store & online
US DM/Rarewaves in store & online
US Electronic Express Inc in store & online
US EMPLOYEE PURCHASE in store & online
US GamerCandy in store & online
US GamerCandy Ebay in store & online
US HEB GROCERY in store & online
US INMOTION ENTERTAINMENT in store & online
US JUSTIN MILLER in store & online
US Kohl's in store & online
US Nebraska Furniture Mart in store & online
US OFFICE SAMPLE REQUEST in store & online
US PIP GAMING & ELECTRONICS in store & online
US Rakuten Commerce LLC in store & online
US RYMAX CORP in store & online
US RYMAX CORP.COM in store & online
US SHOPHQ in store & online
US UNBEATABLESALE.COM in store & online
US Urban Outfitters.com in store & online
US WAYFAIR in store & online
US COKeM International (US only) in store & online
US ADORAMA CAMERA INC in store & online
US ADVANCED TECHNOLOGY GROUP INC in store & online
US ALTEX ELECTRONICS LTD in store & online
US AMERINET CONSULTING LLC in store & online
US GamerCandy in store & online
US AUDIO VISUAL INNOVATIONS INC in store & online
US AZTEK SYSTEMS in store & online
US BEACH AUDIO INC in store & online
US BEACH TRADING CO. in store & online
US BLUE TECH INC in store & online
US BMROBOT LLC in store & online
US BRANDSOURCE WAREHOUSE LLC in store & online
US BZZLINK INC in store & online
US CAMCOR INC in store & online
US CANAL ALARM DEVICES INC. in store & online
US CDW LOGISTICS INC in store & online
US CE SHOWROOM INC in store & online
US COMPUCOM SYSTEMS INC in store & online
US CONTINENTAL RESOURCES INC in store & online
US DAISY WHEEL RIBBON CO INC in store & online
US DAKOTA CENTRAL TELECOMMUNICATIONS C in store & online
US DISRUPT SOURCING LLC in store & online
US ELECTRONIC CUSTOM DISTRIBUTORS INC in store & online
US ELECTRONIC SYSTEMS INC in store & online
US EMGENCE TECHNOLOGIES INC in store & online
US EMPLOYEE PURCHASE 1 in store & online
US EN POINTE IT SOLUTIONS in store & online
US ENCORE TECHNOLOGIES in store & online
US FCN INC in store & online
US FORWARD EDGE LLC in store & online
US FRONTIER TECHNOLOGY LLC in store & online
US GHA TECHNOLOGIES INC in store & online
US GLOBAL DATA CENTER INC in store & online
US GOLDEN STAR TECHNOLOGY INC in store & online
US GOVCONNECTION INC in store & online
US GOVERNMENT ACQUISITIONS INC in store & online
US GOVX INC in store & online
US INSIGHT DIRECT USA INC in store & online
US INTELLIGENT VAR TECHNOLOGY in store & online
US IT OUTLET INC in store & online
US ITSAVVY LLC in store & online
US KIENDELEO LLC in store & online
US KONICA MINOLTA BUSINESS SOLUTION in store & online
US MAC BUSINESS SOLUTIONS INC in store & online
US MAGNELL ASSOCIATE INC (VF NEWEGG) in store & online
US MICROMEM INTERNATIONAL INC in store & online
US MOMENT INC in store & online
US MOREDIRECT INC in store & online
US NETSYNC NETWORK SOLUTIONS in store & online
US OFFICE DEPOT INC in store & online
US OUT OF THE CAVE LLC in store & online
US PARAGON MICRO INC in store & online
US PC CONNECTION INC in store & online
US PC LINKS LLC in store & online
US PCM SALES INC in store & online
US PCM SALES/TIGER DIRECT in store & online
US POMEROY TECHNOLOGIES LLC in store & online
US PURCHASING POWER LLC in store & online
US SECURITY CAMERA WAREHOUSE INC in store & online
US SHI INTERNATIONAL CORP in store & online
US SIMPLY MAC INC in store & online
US SIRIUS COMPUTER SOLUTIONS INC in store & online
US SKC COMMUNICATION PRODUCTS LLC in store & online
US SMALL DOG ELECTRONICS INC in store & online
US SONIFI SOLUTIONS INC in store & online
US STANLEY CONVERGENT SECURITY SOL INC in store & online
US STAPLES CONTRACT & COMMERCIAL LLC in store & online
US STAPLES INC STAPLES DIRECT in store & online
US STEREO NORTH in store & online
US TECHNOLOGY GROUP SOLUTIONS LLC in store & online
US TECHNOLOGY INTEGRATION GROUP in store & online
US TELE COMMUNICATION INC in store & online
US TUSCALOOSA COMPUTER SYSTEMS INC in store & online
US UNIVERSITY OF MN-DULUTH in store & online
US WB. MASON COMPANY INC. in store & online
US ZEBIT INC. in store & online
US Ingram Micro Inc. in store & online
US Next Level in store & online
US Alarm Services LLC in store & online
US Fry's (US only) in store & online
US AAFES (US only) in store & online
US GameStop (US only) in store & online
US THE KROGER CO./FRED MEYER, INC (US only) in store & online
US Hammacher Schlemmer (US only) in store & online
US Drop/Massdrop online
US Mediocre Corporation
meh.com
morningsave.com
sidedeal.com
Mercatalyst.com
online
US Amazon Treasure Truck in store
US Home Depot (US only) in store & online
US Sam's Club in store & online
US oculus.com online
US A.B. Distributing, Inc.
US T mobile in store & online
US Verizon in store & online
US AT & T in store & online
US Lowe's online
US Protempo Limited in store & online
US Injured Gadget In store
US Synnex / New Age
US Touch Of Modern, Inc. online
US/EU/ Asia Apple Stores online & in store
NA Best Buy on Amazon in store & online
CA BestBuy Canada in store & online
CA Walmart Canada in store & online
CA Costco Canada in store & online
CA The Home Depot Canada in store & online
CA The Source Canada in store & online
CA The Shopping Channel/Today's Shopping Choice in store & online
CA Long View online
CA Canadian Tire in store & online
CA Canada Computers in store & online
CA Sportchek in store & online
CA RobotShop online
CA Air Miles online
CA NLI online
CA London Drugs in store
CA CP Rail online