1. 14-Day Right of Cancellation
You have the right to cancel this order within fourteen days of delivery of the goods without giving any reason.
1)How to cancel this order
The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.
In order to exercise your right of withdrawal, you must send a clear declaration (e.g. a mailed letter or email) of your decision to cancel this order.
In order to meet the cancellation deadline, you must send your notification that you are exercising your right of cancellation before the cancellation period has expired.
The right of withdrawal does not apply to the following circumstances:
- Orders for the delivery of sealed goods that are unsuitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.
2)Consequences of the cancellation
If you cancel this order, we will reimburse you all payments received from you, including delivery costs (with the exception of the additional costs that result from you choosing a different type of delivery other than the cheapest standard delivery offered by us). We will make the reimbursement within fourteen days from the day we receive from you any goods supplied, or (if earlier) fourteen days after the day you provide evidence that you have returned the goods. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed upon with you; in no case will you be charged any fees for this repayment.
You must return or hand over the goods to us without undue delay and no later than fourteen days from the date on which you informed us of the cancellation. The deadline is met if you send back the goods before the period of fourteen days has expired. You will have to bear the costs of returning the goods. You are responsible for taking reasonable care of the goods until they are returned. We recommend that the goods be returned using a service that offers a tracking method and that you keep proof of postage. We will not be able to provide you with a full refund if the goods are not returned or if they are damaged when they arrive. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of you handling the goods beyond what is necessary to check the nature, properties, and functionality of the goods or if the returned goods have been damaged by you or in transit during the return.
2. Our 30-Day Voluntary Returns Guarantee
Without prejudice to your statutory rights (for example, your legal right of withdrawal as described above or your legal rights if there is something wrong with your goods), we provide you with the following voluntary returns goodwill guarantee:
All products on our website can be returned to our warehouse within 30 days of receipt if the products are complete and "as new," meaning that they must be in an unused and undamaged condition. If the product has been opened, but not used, we may make a 10% deduction from the value of your refund to reflect repackaging costs. For purchases not made directly through Nebula's online stores, please contact the retailer for refunds.
Returns may be rejected if the product does not meet the follow requirements:
- Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window.
- Products that have been excessively worn, used, or altered or are otherwise not suitable for resale will not be accepted for refund or exchange.
If you return products according to this voluntary returns goodwill guarantee, we will refund to you the purchase price already paid by you, but not the delivery costs of your initial purchase. You will have to bear the costs of returning the goods. You must return or hand over the goods to us without undue delay and no later than fourteen days from the date on which you informed us of the return request. We recommend that the goods be returned using a service that offers a tracking method and that you keep proof of postage. We will not be able to provide you with a full refund if the goods are not returned or if they are damaged when they arrive. This returns guarantee does not affect your statutory rights and does not affect your right of withdrawal as described above or your legal rights if there is something wrong with your goods. Please contact our customer service before returning. Unauthorized returns will not be accepted, and shipping charges incurred by the customer will not be reimbursed.
3. Warranty Claims for Quality-Related Issues
Nebula provides a straightforward warranty that is processed in the most hassle-free way possible. Products sold by Nebula as refurbished (“Pre-Owned”) come with their own unique warranty that you can find on the product listing or contact us at support@seenebula.com with your order receipt for confirmation.
This limited warranty provided by the manufacturer in no way affects a potential statutory warranty provided by law.
- All quality-related defects on items sold directly by Nebula or Nebula's authorized resellers are covered by an extensive warranty, starting from the date of purchase.
- Nebula's limited warranty is restricted to the country of purchase. The limited warranty is void on items taken outside the country they were originally bought in or shipped to directly from an authorized online purchase.
- Quality-related warranty claims on purchases made through Nebula's authorized distributors and retailers are handled by Nebula.
- For quality-related warranty claims, items will be replaced with suitable replacement parts or a factory refurbished model of equal value when available. Otherwise, a new item will be sent.
- Warranties on all replacements follow the same warranty timeframe of the original defective item, or 3 months after being replaced, whichever is longer. Warranties on products are void after having been fully refunded.
- Warranty claims for product defects expire 90 days after opening a warranty claim. It is not possible to process a warranty claim for items that have expired their original warranty timeframe or 90-day warranty claim request period, whichever is longer.
Notes: If an item is not delivered or arrives in a damaged or otherwise defective state, please contact us within 3 days to submit a claim. We may require you to provide pictures or videos of the defective/damaged items to issue a full refund. All returns from damaged or defective products are shipped back to us at our expense.
2) You will receive a full refund if you provide us with the following:
- Buyer must provide sufficient proof of purchase.
- The defective item's serial number and/or visible proof depicting the defect are required.
- More than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer or confirmation of address the item was originally shipped to).
- It may be necessary to return the item for quality inspection.
Returns may be rejected if product does not meet the above requirements. Unauthorized returns will not be accepted and shipping charges incurred by the customer will not be reimbursed.
What Valid Proof of Purchase Means:
- Order number from online purchases made through Nebula or Nebula's authorized resellers
- Dated sales receipt from an authorized Nebula reseller that shows a description of the product along with its price
3) Shipping costs must be covered by the buyer in the following situations:
- Returning products for any reason other than a proven defect
- Warranty claims on items taken outside the original country of purchase
- Buyer's accidental returns
- Returning personal items
- Returning items claimed to have defects but found by Nebula's quality control team to be in working condition
- Returning defective items to international shipping
- Costs associated with unauthorized returns (any returns made outside of the approved warranty process)
4) Not Covered Under Warranty:
- Products without sufficient proof of purchase
- Lost or stolen products
- Items that have expired their warranty period
- Non quality-related issues (after 30 days of purchase)
- Repairs through 3rd parties
- Damage from outside sources
- Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
- Purchases from illegitimate channels
5) Nebula is not liable for:
- Loss of data incurred from use of Nebula products
- Returning personal items sent to Nebula
When returning items with a prepaid shipping label provided by Nebula, Nebula takes responsibility for any damage or loss incurred in transit. When returning items for non-quality issues, the buyer assumes responsibility for any damage or loss incurred in transit. Nebula does not provide refunds for items damaged in transit for non-quality related warranty claims.
Please contact customer service for more details and assistance.
-
Authorized Resellers and Distributors
-
Region |
Official seller |
Warranty covers purchases from |
US/CA |
Nebula website |
Nebula |
US/CA |
Amazon.com |
AnkerDirect |
US |
Amazon Vendor |
online |
US |
eBay.com |
ankerdirect, anker_outlet_store |
US |
Newegg.com |
Anker Official Store |
US/CA |
Aliexpress.com |
ANKER Official Store ANKER Officialflagship Store |
US |
Wish.com |
Ankerdirect |
US |
Costco Next |
Anker |
US |
Google Express |
Anker |
US |
B&H Photo |
in store & online |
US |
Walmart |
in store & online & offline |
US |
Costco |
in store & online |
US |
BestBuy |
in store & online |
US |
Target (US only) |
in store & online |
US |
Micro Center (US only)IPSG/MICROELECTRONICS INC |
in store & online |
US |
Woot |
in store & online |
US |
Tophatter |
online |
US |
ABT ELECTRONICS.COM |
in store & online |
US |
Adir Intl dba La Curacao |
in store & online |
US |
ADORAMA INC |
in store & online |
US |
BARNES & NOBLE COLLEGE BOOKSTR |
in store & online |
US |
BELK INC |
in store & online |
US |
BJ'S WHOLESALE CLUB INC. |
in store & online |
US |
BLOOMINGDALES |
in store & online |
US |
BRANDSMART |
in store & online |
US |
Canal Alarm Devices |
in store & online |
US |
Dillard's |
in store & online |
US |
DM/Rarewaves |
in store & online |
US |
Electronic Express Inc |
in store & online |
US |
EMPLOYEE PURCHASE |
in store & online |
US |
GamerCandy |
in store & online |
US |
GamerCandy Ebay |
in store & online |
US |
HEB GROCERY |
in store & online |
US |
INMOTION ENTERTAINMENT |
in store & online |
US |
JUSTIN MILLER |
in store & online |
US |
Kohl's |
in store & online |
US |
Nebraska Furniture Mart |
in store & online |
US |
OFFICE SAMPLE REQUEST |
in store & online |
US |
PIP GAMING & ELECTRONICS |
in store & online |
US |
Rakuten Commerce LLC |
in store & online |
US |
RYMAX CORP |
in store & online |
US |
RYMAX CORP.COM
|
in store & online |
US |
SHOPHQ |
in store & online |
US |
UNBEATABLESALE.COM
|
in store & online |
US |
Urban Outfitters.com |
in store & online |
US |
WAYFAIR |
in store & online |
US |
COKeM International (US only) |
in store & online |
US |
ADORAMA CAMERA INC |
in store & online |
US |
ADVANCED TECHNOLOGY GROUP INC |
in store & online |
US |
ALTEX ELECTRONICS LTD |
in store & online |
US |
AMERINET CONSULTING LLC |
in store & online |
US |
GamerCandy |
in store & online |
US |
AUDIO VISUAL INNOVATIONS INC |
in store & online |
US |
AZTEK SYSTEMS |
in store & online |
US |
BEACH AUDIO INC |
in store & online |
US |
BEACH TRADING CO. |
in store & online |
US |
BLUE TECH INC |
in store & online |
US |
BMROBOT LLC |
in store & online |
US |
BRANDSOURCE WAREHOUSE LLC |
in store & online |
US |
BZZLINK INC |
in store & online |
US |
CAMCOR INC |
in store & online |
US |
CANAL ALARM DEVICES INC. |
in store & online |
US |
CDW LOGISTICS INC |
in store & online |
US |
CE SHOWROOM INC |
in store & online |
US |
COMPUCOM SYSTEMS INC |
in store & online |
US |
CONTINENTAL RESOURCES INC |
in store & online |
US |
DAISY WHEEL RIBBON CO INC |
in store & online |
US |
DAKOTA CENTRAL TELECOMMUNICATIONS C |
in store & online |
US |
DISRUPT SOURCING LLC |
in store & online |
US |
ELECTRONIC CUSTOM DISTRIBUTORS INC |
in store & online |
US |
ELECTRONIC SYSTEMS INC |
in store & online |
US |
EMGENCE TECHNOLOGIES INC |
in store & online |
US |
EMPLOYEE PURCHASE 1 |
in store & online |
US |
EN POINTE IT SOLUTIONS |
in store & online |
US |
ENCORE TECHNOLOGIES |
in store & online |
US |
FCN INC |
in store & online |
US |
FORWARD EDGE LLC |
in store & online |
US |
FRONTIER TECHNOLOGY LLC |
in store & online |
US |
GHA TECHNOLOGIES INC |
in store & online |
US |
GLOBAL DATA CENTER INC |
in store & online |
US |
GOLDEN STAR TECHNOLOGY INC |
in store & online |
US |
GOVCONNECTION INC |
in store & online |
US |
GOVERNMENT ACQUISITIONS INC |
in store & online |
US |
GOVX INC |
in store & online |
US |
INSIGHT DIRECT USA INC |
in store & online |
US |
INTELLIGENT VAR TECHNOLOGY |
in store & online |
US |
IT OUTLET INC |
in store & online |
US |
ITSAVVY LLC |
in store & online |
US |
KIENDELEO LLC |
in store & online |
US |
KONICA MINOLTA BUSINESS SOLUTION |
in store & online |
US |
MAC BUSINESS SOLUTIONS INC |
in store & online |
US |
MAGNELL ASSOCIATE INC (VF NEWEGG) |
in store & online |
US |
MICROMEM INTERNATIONAL INC |
in store & online |
US |
MOMENT INC |
in store & online |
US |
MOREDIRECT INC |
in store & online |
US |
NETSYNC NETWORK SOLUTIONS |
in store & online |
US |
OFFICE DEPOT INC |
in store & online |
US |
OUT OF THE CAVE LLC |
in store & online |
US |
PARAGON MICRO INC |
in store & online |
US |
PC CONNECTION INC |
in store & online |
US |
PC LINKS LLC |
in store & online |
US |
PCM SALES INC |
in store & online |
US |
PCM SALES/TIGER DIRECT |
in store & online |
US |
POMEROY TECHNOLOGIES LLC |
in store & online |
US |
PURCHASING POWER LLC |
in store & online |
US |
SECURITY CAMERA WAREHOUSE INC |
in store & online |
US |
SHI INTERNATIONAL CORP |
in store & online |
US |
SIMPLY MAC INC |
in store & online |
US |
SIRIUS COMPUTER SOLUTIONS INC |
in store & online |
US |
SKC COMMUNICATION PRODUCTS LLC |
in store & online |
US |
SMALL DOG ELECTRONICS INC |
in store & online |
US |
SONIFI SOLUTIONS INC |
in store & online |
US |
STANLEY CONVERGENT SECURITY SOL INC |
in store & online |
US |
STAPLES CONTRACT & COMMERCIAL LLC |
in store & online |
US |
STAPLES INC STAPLES DIRECT |
in store & online |
US |
STEREO NORTH |
in store & online |
US |
TECHNOLOGY GROUP SOLUTIONS LLC |
in store & online |
US |
TECHNOLOGY INTEGRATION GROUP |
in store & online |
US |
TELE COMMUNICATION INC |
in store & online |
US |
TUSCALOOSA COMPUTER SYSTEMS INC |
in store & online |
US |
UNIVERSITY OF MN-DULUTH |
in store & online |
US |
WB. MASON COMPANY INC. |
in store & online |
US |
ZEBIT INC. |
in store & online |
US |
Ingram Micro Inc. |
in store & online |
US |
Next Level |
in store & online |
US |
Alarm Services LLC |
in store & online |
US |
Fry's (US only) |
in store & online |
US |
AAFES (US only) |
in store & online |
US |
GameStop (US only) |
in store & online |
US |
THE KROGER CO./FRED MEYER, INC (US only) |
in store & online |
US |
Hammacher Schlemmer (US only) |
in store & online |
US |
Drop/Massdrop |
online |
US |
Mediocre Corporation meh.com morningsave.com sidedeal.com Mercatalyst.com
|
online |
US |
Amazon Treasure Truck |
in store |
US |
Home Depot (US only) |
in store & online |
US |
Sam's Club |
in store & online |
US |
oculus.com |
online |
US |
A.B. Distributing, Inc. |
|
US |
T mobile |
in store & online |
US |
Verizon |
in store & online |
US |
AT & T |
in store & online |
US |
Lowe's |
online |
US |
Protempo Limited |
in store & online |
US |
Injured Gadget |
In store |
US |
Synnex / New Age |
|
US |
Touch Of Modern, Inc. |
online |
US/EU/ Asia |
Apple Stores |
online & in store |
NA |
Best Buy on Amazon |
in store & online |
CA |
BestBuy Canada |
in store & online |
CA |
Walmart Canada |
in store & online |
CA |
Costco Canada |
in store & online |
CA |
The Home Depot Canada |
in store & online |
CA |
The Source Canada |
in store & online |
CA |
The Shopping Channel/Today's Shopping Choice |
in store & online |
CA |
Long View |
online |
CA |
Canadian Tire |
in store & online |
CA |
Canada Computers |
in store & online |
CA |
Sportchek |
in store & online |
CA |
RobotShop |
online |
CA |
Air Miles |
online |
CA |
NLI |
online |
CA |
London Drugs |
in store |
CA |
CP Rail |
online |